As a consumer, you are no longer bound to your order within the meaning of § 13 BGB if you withdraw within a period of 2 weeks after receipt of the goods. The period begins at the earliest with receipt of a detailed cancellation policy in text form. The revocation does not have to contain reasons and can be made in writing (an e-mail, for example to email@example.com) or by returning the goods at our risk. In order to comply with the deadline, the timely dispatch of the declaration of revocation or of the goods is sufficient:
Consequences of Withdrawal
In the case of an effective cancellation, the mutually received benefits shall be returned and any benefits (eg interest) incurred. If you can not give us back the service received in whole or in part or only in a deteriorated condition, you may have to pay us compensation. This does not apply if the deterioration of the goods is due solely to their examination, as it would have been possible for you in the store, for example. Incidentally, you can avoid the obligation to pay compensation by not using the item as an owner and refraining from anything that affects its value. Parcel shipping items are to be returned at our risk in the original packaging if possible. We take over the costs of the return of goods, if your order exceeds an amount of EUR 40, - for orders below EUR 40, - you pay the return postage. Please frank the package sufficiently, we will refund you the postage amount then immediately. Non-parcels are picked up at your place.
Excluded from the return are:
- Goods that are made to customer specifications or clearly tailored to personal needs or
- due to their nature are not suitable for return or spoil quickly,
- Software, if the delivered data carriers have been unsealed by you,
- Newspapers and magazines.